Read the words instead
0:00 Everything about one job, on one page. Who, where, when, which driver, the money, the photos and the paper trail.
0:11 Open any job by clicking it, from Jobs, Dispatch, the Schedule or your Home page. Back, at the top left, takes you to wherever you came from.
0:23 At the top is the customer, the booking ref, and a dot showing where the job is up to. It also tells you which driver's on it, or No driver if nobody is yet.
0:35 The tracker underneath shows the four stages. Confirmed, delivery, on hire, and done.
0:44 Details has their phone, the bin, the waste, the full address, which opens in Google Maps, the delivery and pickup dates, and the booking ref. If they're set, you'll also see the bin placement, the council permit, the site contact and how they're paying.
1:03 The visits card has a tab for each visit. Delivery and Pickup each have the date, the driver, the time and the driver notes, and anything you change here saves straight away.
1:16 All visits shows the whole life of the hire, from the delivery, through every changeover, to the pickup. Click any line to open that visit.
1:27 With no pickup booked, the Pickup tab says so, and Book pickup lets you set the date, time, driver and a note. Once it's booked, you can change it here, or remove it.
1:41 Below that are the notes. What the customer told you when they enquired, and your office notes, which are never shown to the driver. Type in the office notes and press Save notes.
1:54 Site photos shows the driver's before and after photos. Tap one to see it full screen, or add your own with Add. Nothing is ever replaced.
2:06 If you send automatic texts, every text to and from this customer about this job is listed, with whether it was delivered.
2:16 And on a job your phone agent booked, you can play the call and read the transcript, right here.
2:23 On the right, the map shows exactly where the bin is. Press Set the bin's spot, tap the map or drag the marker, and save, so the driver knows the exact spot. Satellite view helps find the driveway.
2:39 Payment and tip, under the map, holds the invoice and what happened on site. How they paid, the tip weight, and the customer's signature. The invoice has its own video.
2:52 The main button at the top changes as the job moves along. Mark delivered while it's waiting to go out. Book pickup, or Edit pickup, while it's on hire. And Book changeover, beside it, swaps the bin.
3:07 If the job's cash or card on the day, you'll be asked how they paid before you can finish it.
3:14 Call and Text ring or text the customer, straight from here.
3:20 The three dots menu has the rest. Edit, to change the customer, the address, the bin, the waste, the placement or the payment. Already picked up, for a bin that's already back in the yard. Cancel job, for a job that hasn't gone out. And Delete job, only for a booking that should never have existed. To end a real hire, mark it picked up instead.
3:48 Some businesses can also undo a delivery or a pickup from this menu.
3:54 Edit swaps the page for a form. Change what you need and press Save changes. Nothing on this page ever texts the customer.
4:05 That's the job page. Next, booking a changeover.
